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Help and SupportGeneral QueriesWhat should I do if my desktop platform is not working?

What should I do if my desktop platform is not working?

  • First check our platform status page to ensure our platform is up and running
  • Try logging out, restarting your browser and then logging back in
  • If issues persist, clear the cache from your web browser
  • If your layout is not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’
  • If these steps do not solve the issue please try using another web browser, or one of our mobile apps, to access the platform. We recommend Google Chrome, but also support Microsoft Edge and Mozilla Firefox
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tastyfx, LLC (“tastyfx”) is a registered Retail Foreign Exchange Dealer (RFED) with the Commodity Futures Trading Commission and is a Member of National Futures Association (NFA ID 509630). Any information presented by tastyfx should be construed as market commentary, merely observing economic, political, and market conditions. Factual information believed to be reliable was used to formulate these statements of opinion and the accuracy, completeness, adequacy or timeliness of the content is not warranted nor guaranteed. This content is made available for informational purposes only and should not be construed as a solicitation or a recommendation to trade. It is not an offer to buy or sell an off-exchange foreign currency contract, exchange traded futures contract, option on a futures contract, or security

Past performance is not necessarily indicative of future results. Leveraged trading in foreign currency or off-exchange products on margin carries significant risk and may not be suitable for all investors. Losses can exceed deposits. We advise you to carefully consider whether trading is appropriate for you based upon your personal circumstances as you may lose more than you invest. The information presented does not take into account your particular investment objectives, financial situation and/or needs and is not a substitute for obtaining professional advice from a qualified person, firm, or corporation, where required. You are advised to perform an independent investigation of any transaction you intend to execute in order to ensure that transaction is suitable for you. Information presented by tastyfx should not be construed nor interpreted as financial advice.

tastyfx is not a registered broker-dealer with the Securities and Exchange Commission (SEC), a member of the Financial Industry Regulatory Authority (FINRA), a NFA-registered introducing broker, or a member of the Securities Investor Protection Corporation (SIPC).

tastyfx is an affiliate company of tastytrade, Inc. and tastylive, Inc. through common ownership of IG US Holdings, Inc. tastyfx, tastytrade, Inc., and tastylive, Inc. are separate legal entities that are not responsible for each other’s products, services, or policies.

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