What should I do if my desktop platform is not working?
First check our platform status page to ensure our platform is up and running
Try logging out, restarting your browser and then logging back in
If issues persist, clear the cache from your web browser
If your layout is not responding, go to ‘layouts’ in the main tool bar then selecting ‘standard/reset’
If these steps do not solve the issue please try using another web browser, or one of our mobile apps, to access the platform. We recommend Google Chrome, but also support Microsoft Edge and Mozilla Firefox
